FAQ
Answers to common questions about orders, delivery, products and returns.
Orders & payment
Which payment methods do you accept?
You can currently pay by: Cash on delivery. Available methods are shown at checkout for your country and currency.
Which currencies can I shop in?
You can browse prices in USD (US Dollar), GBP (British Pound), EUR (Euro), PKR (Pakistani Rupee), AED (UAE Dirham), CAD (Canadian Dollar), AUD (Australian Dollar). Use the currency selector at the top of the page. Prices are converted from US dollars using exchange rates that are updated twice a day. Checkout is available in: USD, GBP, EUR, PKR, AED, CAD, AUD. Your order is charged in the currency shown at checkout.
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders, save addresses, download invoices and keep a wishlist across devices.
Can I change or cancel my order?
Contact us at info@furnivexis.com as soon as possible with your order number. We can usually change or cancel an order before it has been dispatched.
Delivery
How long will delivery take?
Orders are typically dispatched within 3–5 business days. Delivery times after dispatch depend on your location. You will receive an email when your order ships.
How much does delivery cost?
Delivery costs depend on your destination and what you order:
| United Kingdom | Standard delivery: furniture $59.00 · small items $9.00 per order Free standard delivery on orders over $500 |
|---|---|
| Europe | Standard delivery: furniture $89.00 · small items $15.00 per order Free standard delivery on orders over $500 |
| United States & Canada | Standard delivery: furniture $79.00 · small items $12.00 per order Free standard delivery on orders over $500 |
| Pakistan | Standard delivery: furniture $35.00 · small items $6.00 per order Free standard delivery on orders over $500 |
| United Arab Emirates | Standard delivery: furniture $59.00 · small items $10.00 per order Free standard delivery on orders over $500 |
| Australia | Standard delivery: furniture $129.00 · small items $19.00 per order |
| All other countries | Standard delivery: furniture $149.00 · small items $25.00 per order |
Rates shown in USD. Your exact delivery cost is calculated at checkout for your address.
How can I track my order?
Use our order tracking page with your order number and billing email, or sign in to My Account to see the status of every order.
Products
Do products need assembling?
Assembly information is listed on every product page under “Assembly & Care”. Many pieces arrive assembled or only need their legs attaching; larger storage pieces and beds are self-assembly with tools included.
Are colours shown accurately?
We photograph our products carefully, but screens vary and natural materials such as wood, stone and leather differ from piece to piece. If colour is critical, contact us before ordering.
Can I save products for later?
Yes. Tap the heart on any product to add it to your wishlist. If you are signed in, your wishlist is saved to your account.
Returns
What is your returns policy?
You can return unused items in their original condition within 30 days of delivery. Read the full Returns & Refunds policy.
How will I be refunded?
Refunds are made to the original payment method and in the currency you paid in.