Returns & Refunds
How to return an item and how refunds work.
Our returns window
If you change your mind, you can return unused items in their original condition and packaging within 30 days of delivery.
How to start a return
- Email info@furnivexis.com with your order number and the items you want to return.
- We will confirm the return and explain how to send the items back.
- Pack the items securely, ideally in their original packaging.
Items that cannot be returned
- Items that have been used, assembled and damaged during assembly, or altered.
- Bedding and cushion inserts that have been removed from their sealed packaging, for hygiene reasons.
Damaged or faulty items
If something arrives damaged or develops a fault, contact us at info@furnivexis.com within 48 hours of delivery with photos. We will arrange a repair, replacement or refund.
Refunds
Once we receive and inspect your return, we will email you to confirm your refund. Refunds are issued to your original payment method, in the currency you paid in. The amount refunded is the amount you were charged for the returned items; if your order was paid in a currency other than US dollars, no further currency conversion is applied by us.
Original delivery charges are refunded only if the item was faulty or damaged. Unless the return is due to our error, the cost of returning items is the customer’s responsibility.
This policy does not affect your statutory rights as a consumer.